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cancelling a booking

it's a shame you can't make it this time!

It's always a shame when guests have to cancel a booking. Therefore, we ask those who have to cancel their stay at the Stubaierhof to let us know as soon as possible.

We will do our best to find a solution that works for both of us.

cancellation policy
  • FREE cancellation until the day of your arrival
  • NO deposit!
  • The Stubaierhof is only 15 minutes away from the highway, a journey home is possible at any time without crossing a pass!

cancellation conditions

only apply to direct bookings (telephone, e-mail, homepage)

If you book directly with us - via our website, the inquiry form, e-mail or telephone - you will benefit from our flexible Stubaierhof cancellation conditions.

For bookings not made directly (via platforms and third party providers such as, travel agencies, etc.) the regular cancellation conditions according to Austrian hotel regulations apply.

We recommend that you take out cancellation insurance in case of cancellation. We can gladly take care of this for you directly when you make your reservation.

In the following you will find all advantages of the Stubaierhof cancellation conditions for direct booking at a glance!

lobby stubaierhof neustift


Cancellation Conditions STUBAIERHOF                         

> only applies to direct bookings                                                  

  • Current cancellation policy: FREE cancellation until the day of your arrival                                                  


  • Cancellations made less than 14 days before the day of arrival are subject to a cancellation fee totalling 50% of the booking price         


  • For no-shows, late arrivals and early departures the full booking price will be charged.                                                                    


  • Additional benefits for direct bookings (best-price guarantee)


> applies to bookings through third-party websites (, ...)

  • No cancellation fee for cancellations made 12 weeks and more before day of arrival.


  • Cancellations made four weeks before the day of arrival are subject to a cancellation fee totalling 40% of the booking price.


  • Cancellations made seven days before the day of arrival are subject to a cancellation fee totalling 70% of the booking price.


  • Cancellations made less than seven days before the day of arrival are subject to a cancellation fee totalling 90% of the booking price.


  • For no-shows, late arrivals and early departures the full booking price will be charged.



best-price guarantee

Hurra die Gams!
send us an enquiry!

Dear guests of the Stubaierhof!

We conscientiously adhere to the guidelines and look forward to welcoming you soon!


The "2G+ rule" applies for entry from all countries - thus you must be vaccinated/recovered AND additionally carry a negative PCR test (max. 72h old).


For guests who have already received a booster vaccination, the PCR test obligation upon entry does not apply.


Guests who do NOT fulfil 2G+ (i.e. have been vaccinated or have recovered but do not have a negative PCR test on entry) must complete an entry declaration and go into quarantine. This quarantine can be terminated at any time once a negative PCR test is available.


Our cancellation policy


FREE cancellation up to the day of your arrival!

NO deposit required!