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faq about the stubaierhof

100% Anticipation

Maximum flexibility & 0% risk in times of social distancing 

Whether in our hotel building, in the expansive gardens, on the sun terrace or in the Stubai Mountains, here’s what you can expect:

  • Plenty of space – all of the Stubai attractions, theme trails, cable cars etc. are up and running.
  • Plenty of fresh air – we will personally accompany you through the mountains, whether on foot or by bike.
  • Plenty of hospitality – even without an embrace, you can tell that, by nature, we are all warm hosts.
  • Plenty of safety – hygiene, disinfection and cleanliness are not new concepts to us. And we maintain the same standards even when we have to wear masks :-)
hiking hotel stubaierhof neustift

Our SAFETY & HYGIENE Measures

Throughout the entire hotel, we and our employees adhere to the social distancing measures imposed by the government. Our guests are also obliged to show mutual consideration to one another in this regard. Luckily this is really easy here, as we have sufficient space and large, open rooms in all parts of the hotel.

Yes, all of the cable cars (Elferlifte directly opposite us, Serles Bahnen, Schlick 2000, Stubaier Gletscherbahn), hiking shuttle buses, theme trails, meadows & huts, swimming pools, attractions in and around Innsbruck, summer toboggan runs, hiking and biking trails etc. are fully operational.


Highlight: All of our guests are issued the STUBAI SUPER CARD when checking in – enjoy free access to all cable cars, buses, museums and much more!

It goes without saying that we apply a competent and cautious approach when serving our guests. The fact that we have reduced the frequency and duration of our contact with you will not detract from this. Our goal is to serve you with the usual high level of quality and to address any concerns and requests you might have. Social distancing is no match for the high level of hospitality we offer!


The check-in and reception services have been appropriately adapted to the current situation, but remain as helpful and hospitable as ever.

Yes, we are still able to serve our extensive breakfast buffet with tea and our organic food corner. Our afternoon buffet is also still available to you. There is just one difference: hand sanitising is mandatory before visiting the buffet. We will of course provide you with the necessary equipment.

We are delighted to be able to offer our 5-6 course menu with our "Schmankerl'n vom Berg" (mountain treats), a host of regional delicacies and light, healthy dishes. Rushing back and forth like the much-loved chamois mountain goats native to the region, our waiting staff will still serve each dish to your table – if necessary wearing face masks or visors.
 

Our wellness & wellbeing area is fully at your disposal. Trained staff will ensure that social distancing measures are adhered to. In the sauna cabins, the relaxation room and the indoor pool, we request that you observe the minimum distance regulations. Luckily our wellness area, with its swimming pool featuring panoramic views, the saunas and new & improved fitness suite is very spacious. In the sun garden, which spans an area of 4,000 m² and features our unique Mountain Goat Climbing Park, there is plenty of space in which to relax and unwind.


In order that we can offer maximum relaxation for every guest, we have significantly extended our opening hours!

 

Along with their team, our therapists Monika and Claudia can once again offer high-quality massages and treatments while still adhering to the necessary safety and hygiene measures. If you have special requests, it would be helpful if you could let us know these in advance in order that we can plan ahead as best as possible.

General

It could hardly be faster: take advantage of the Stubai Valley's favourable location.
The motorway exit is 10 minutes away by car. In 20 minutes you can reach us directly from Innsbruck airport or train station. We would be pleased to pick you up directly with our Tesla Model X 100D.

The hotel Stubaierhof provides 4 charging stations (Typ 2) directly in front of the hotel.
We are a certified TESLA destination charging partner.
As beeing our guest you are welcome to charge your e-car for free!

Our family has run the Innsbrucker Hütte hut high up in the Stubai Alps for more than 70 years. The hut is located at 2,369 metres above sea level and is an excellent starting point for many alpine adventures such as walking, hiking and climbing.
Guests staying at the Stubaierhof can spend one night free of charge at the Innsbrucker Hütte hut, including half-board.

On the day of arrival your room will be available from 14:00. On the day of departure we kindly ask you to clear your room by 11:00. If you arrive early and your room is not yet ready, you are welcome to use our changing area. Please be aware that the full price of the holiday booked will be charged even if you leave earlier than scheduled.

We will be happy to pick you up from the train station or airport with our electric car BMW i3.

The Apotheke Neustift pharmacy is open Monday to Friday from 8.30 until 12.00 and from 15.00 until 18.30. Please ask at reception for details of opening times on weekends and bank holidays.

Here is an overview of doctors in the region:
Dr Hannes Gleirscher  +435226 2737
Dr Anton Ranalter  +435226 2214 
Dr Jonel Turkonje   +435226 30053

The Raiffeisenbank and Sparkasse banks near the main square in Neustift both have cash machines.

In your room you will find a spa basket with fluffy bathrobes, slippers and sauna towels. You are welcome to use these free of charge for the duration of your stay with us.

There is a free skibus (every 15 minutes) that runs in all directions and stops 40 metres to the left of our hotel.

The most important timetable information:
>>Towards the Stubai Glacier:
07:45 - 07:56 - 08:08 - 08:23 - 08:38 - 08:53 - 09:08 - 09:23 - 09:38 - 09:53 - 10:08 - 10:23

>>Towards the Schlick 2000 ski resort: 
08:51 - 09:21 - 09:51 - 10:21 - 10:51 - 11:21 - 11:51 - 12:21 - 13:34

The free hikers bus runs frequently to all areas in the valley.

Breakfast is served from 07.00 until 10.00
Dinner starts between  18.30 and 20.30

Included in our half-board package is a breakfast buffet with a selection of teas and organic produce. In the afternoons we serve homemade cakes and strudels. Dinner is a five-course meal with a selection of main dishes to choose from and a fresh salad buffet. Once a week we organise a gala dinner or themed buffet.

Guests who wish to depart in the afternoon are welcome to store their luggage at our hotel so they can enjoy their last day to the full.

Pets are welcome at the Stubaierhof, but we kindly ask that you let us know when booking your room. We charge € 19,- per day (without food) and request that owners bring a muzzle and blanket for dogs. If a final special-cleaning of the room is required, we will charge € 85,-. Guests will also have to pay for any damage caused by their pets. Pets are not allowed in the dining areas, the spa & pool area and the garden. Thank you for your understanding.

We accept cash as well as debit cards, VISA and MasterCard.

Guests are welcome to use our free wireless internet available in all rooms and suites, in the Fuxhof holiday suite, in the reception area and on our sunny terrace. Speak to a member of staff at reception to receive the username and password. In most rooms and suites there is an internet connection next to the desk.

We have a small children's play area with a TV showing movies. This area is open daily and can be found next to the restaurant. Please be aware that parents are responsible for supervising their children.

Planning a hike? We will be happy to put together a packed lunch for €6.50 containing sandwiches, a drink, fruit and a sweet treat.

Our new spa & pool area is open daily from 07:00 until 20:00 (indoor pool, chillout room and gym). The sauna area is open daily from 15:00 until 20:00.

In the spa foyer you will find a selection of teas and refreshing drinks as well as vitamin-rich fruit.

Yes, the fitness room at hotel Stubaierhof offers direct access to the garden and is equipped with a treadmill, cross trainer, multi gym station, weights and dumbbells as well as a bench seat.

Our reception team will be happy to help you every day from 07.30 until 22.00.

Ambulance   0 to get an outside line, then  + 144 
Police   0 to get an outside line, then  + 133 
Fire  0 to get an outside line, then + 122

You can also call home from the telephone in your room. Simply dial 0 to get an outside line, then the normal telephone number. To call another room within the hotel simply dial the room number. To speak to a member of staff at reception dial 9.

We will be happy to wash your clothes for you. This laundry service will be charged accordingly.

We would be pleased to make an appointment for you, please ask at our reception.

Lost something? Ask us at the reception.

Should you find any articles we would kindly ask you to hand it to the reception.

If required and according to availability, we would be pleased to provide you with the daily newspaper of your choise.

Do you need a present for someone? We would be pleased to issue with a gift voucher.

Our reception team will be happy to assist you!